Benefits at WorkSmart

The Customer Support Representative serves as the first point of contact for client requests, ensuring prompt processing and communication through various channels. Responsibilities include collecting client requests, documenting work, and dispatching tickets to technicians as needed. The role requires excellent customer service skills, multi-tasking abilities, and a basic understanding of IT services.

The Account Executive will identify and pursue new business opportunities in managed IT services, develop a pipeline of prospects, conduct needs analysis, build client relationships, achieve sales targets, and collaborate internally for client onboarding and satisfaction.

The IT Project Engineer will support small business and corporate clients by planning, designing, and implementing their IT infrastructure. Responsibilities include software and hardware installation, network systems implementation, project oversight, and delivering customer support while ensuring high client satisfaction through excellent communication and a willingness to learn.