The Account Manager at WheelHouse IT will lead a team of technical professionals, driving sales growth and ensuring client satisfaction. Responsibilities include managing sales strategies, maintaining client relationships, providing technical support, and mentoring team members to enhance performance. The role demands strong leadership skills and a solid understanding of IT solutions.

The Support Escalation Engineer will provide high-quality technical support for PCs, networking equipment, servers, and firewalls while mentoring clients. Responsibilities include resolving technical issues, supporting various Microsoft and virtualization technologies, administering cloud solutions, and maintaining documentation.