The Payroll Support Specialist will assist Wave customers with payroll processing for Canadian and US businesses, verify payroll tax calculations, and provide exceptional customer support primarily via email. Responsibilities include solving payroll issues, collaborating with internal teams, and ensuring compliance with payroll standards while maintaining a positive customer experience.

As a Customer Support Specialist, you will create exceptional customer experiences through various channels including live chat, email, and phone support. You will interact empathetically with entrepreneurs, provide solutions, collaborate with peers, and advocate for the customer within the company.

As a Senior FinOps Engineer, you'll drive cloud cost reduction and optimize resource use by collaborating with engineering and product teams. You'll lead FinOps initiatives, create cost models and dashboards, and automate infrastructure management using CI/CD and IaC tools. You will also mentor engineers on AWS cost optimization best practices.

The Product Manager will drive initiatives for security posture and SOC 2 compliance, focusing on product leadership, security measures, and enhancing customer experience through cross-functional collaboration and effective communication.

The Employee Experience Specialist will enhance employee engagement and inclusivity through program development, event organization, and effective communication. Responsibilities include coordinating events, managing office resources, analyzing feedback for program improvement, and supporting the P&C Operations team in creating a positive workplace culture.

The Vice President of Data and AI will lead the data and AI functions, developing strategies for data capabilities and enhancing decision-making. Responsibilities include creating architectures, roadmaps, optimizing workflows, mentoring teams, and establishing governance. This role drives innovation and collaborates with various teams to integrate insights into product development.

The VP of Marketing develops and executes marketing strategies to drive growth and customer impact. Responsibilities include leading a marketing team, creating collaborative marketing objectives, managing operations, establishing KPIs, and overseeing budgetary responsibilities, all aimed at enhancing the company's market position.

As a Risk Analyst, you will investigate fraud, analyze credit risks, and optimize transaction processes. You will work with small business owners to improve their practices against chargebacks and fraud, requiring strong analytical skills, attention to detail, and excellent communication.

The Procurement Manager will lead procurement processes, manage contracts, oversee vendor relations, and ensure compliance with regulations. They will collaborate with department heads, utilize e-procurement platforms, optimize procurement strategies, and drive cost savings through process improvement and vendor performance evaluation.

As a Bookkeeping Associate, you will manage a portfolio of small business clients, providing bookkeeping support using Wave’s software. You will communicate accounting concepts clearly, ensure client satisfaction, and meet revenue targets while maintaining exceptional customer service and attention to detail.

The Principal Engineer leads architectural strategy, collaborates with stakeholders, develops innovative solutions, and manages teams to deliver high-quality products. They ensure alignment with business goals and industry best practices while fostering collaboration across technology teams. This role also involves mentoring and maintaining team morale.

The Senior Marketing Automation Specialist is responsible for creating and executing customer communications through automation tools, managing audience segmentation, and improving campaign performance metrics. They collaborate with stakeholders and the data team to provide insights, optimize processes, and ensure quality assurance in communications.

The Paid Media Manager will oversee and optimize Wave’s paid search and social media strategies through campaign management and data analysis to drive business results. They will work with various teams to enhance paid media performance and ensure alignment with organizational objectives.

The Senior Analytics Engineer will build and curate the data warehouse, constructing data models to support business decision-making. Responsibilities include developing data models in dbt, implementing quality controls, mentoring team members, and collaborating with analysts to understand business needs.