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Supervise and coach a team to provide exceptional customer experiences during nights and weekends. Lead team to increase productivity, customer satisfaction, and operational improvements. Oversee day-to-day operations, provide support, and build customer relationships. Hybrid work model with 3 days in the office and 2 days remote.
The Customer Service Representative will manage transactions and relationships with sellers and customers. Responsibilities include handling calls and emails regarding event and order-related questions, ensuring stellar service, investigating customer issues, and providing real-time assistance while gaining industry knowledge and experience.
The Affiliate Marketing Specialist will manage and scale the Affiliate channel, developing relationships with media publishers and influencers, negotiating contracts, analyzing performance metrics, and making recommendations for optimization based on data.
