Search the 6 jobs at Three UK

The Customer Solution Centre Consultant handles complex customer complaints and enquiries, managing escalated issues through various channels, ensuring timely resolutions while adhering to regulatory guidelines. They provide exceptional customer service, drive continuous improvement, and support a hybrid working environment.

The FCA Quality Assurance Auditor conducts monthly audits on customer interactions to ensure compliance with FCA, Ofcom, and ICO regulations. Responsibilities include assessing customer interactions, providing feedback, conducting root cause analysis, reporting findings, and recommending performance improvements. The role requires collaboration with stakeholders and aims to enhance quality assurance practices.

The Senior Accounting Manager manages financial reporting and accounting for network sites and retail under IFRS 16 and IAS 17. This role involves team leadership, managing relationships with service providers, overseeing month-end processes, and liaising with internal and external stakeholders during audits. It offers opportunities for process improvements and financial oversight.

As a Customer Solutions Centre Team Leader at Three UK, you will lead a team of consultants focusing on fostering a customer-centric culture, managing daily operational duties, conducting quality and compliance monitoring, coaching team members, and contributing to the complaints strategy.

The Brand Communication Lead will oversee brand and product marketing efforts across all channels, managing a team and collaborating closely with stakeholders to execute a comprehensive marketing vision. The role involves leadership in creative execution, managing substantial budgets, and ensuring effective communication strategies to drive brand growth.

The Customer Solution Centre Consultant at Three UK handles complex complaints and customer inquiries through various channels. They ensure efficient resolution of customer issues while adhering to regulatory guidelines, manage individual case loads, and identify areas for continuous improvement. The role also involves data analysis to enhance customer experience and building relationships with internal stakeholders.