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As a Senior Software Engineer in the Endpoint team, you will enhance backend infrastructure for data processing, troubleshoot network issues, and ensure high availability of Endpoint services in a FedRAMP compliant environment. Collaboration with operationally-minded engineers and the development of large-scale distributed systems is central to this role.
The Leader of the 24x7 support APJC manages a team of post sales engineers, focusing on customer satisfaction and communication while also mentoring team members. Responsibilities include team building, performance reporting, and collaboration with internal and external stakeholders to enhance service and product visibility.
As a Global Scale Specialist, you'll ensure customer success through adoption and health assessments, provide regular reporting, manage customer engagements, develop long-term relationships, assist with renewals, and drive utilization of ThousandEyes' services.
