Search the 12 jobs at Thinkific

As an Intermediate Product Designer at Thinkific, you'll craft user experiences from research to high-fidelity designs, collaborate with cross-functional teams, conduct user research, and optimize designs based on user feedback and analytics, all to enhance the creator experience.

As a Launch Specialist at Thinkific, you will onboard clients to the Thinkific Plus platform, develop launch plans, solve technical queries, collaborate with various teams for customer transitions, and advocate for client needs while maintaining high customer satisfaction.

As a Product Support Specialist at Thinkific, you will provide excellent customer experiences by handling high-value inquiries, modeling best practices, addressing escalations, and documenting bugs for the Technical Support team. You will assist customers in maximizing the product's value and drive improvements in support operations. The role emphasizes empathy and a commitment to customer success.

The Staff Software Engineer will lead backend projects for Thinkific's payment platform, driving engineering initiatives, mentoring engineers, and collaborating with various stakeholders to define software requirements and maintain coding standards. This role also involves implementing new technologies and ensuring compliance with payment industry standards.

As a Staff Product Designer at Thinkific, you'll lead the design and user experience for their platform, drive strategic vision, conduct user research, and ensure high-quality design. You'll collaborate with cross-functional teams and mentor others in the organization, focusing on creating the best experience for creators.

As a Staff Content Strategist at Thinkific, you will develop and implement content strategies to enhance product user experiences. Your responsibilities include creating and optimizing content, collaborating with UX teams, conducting user research, and ensuring content consistency. You will also document guidelines and establish quality standards while focusing on user-centered design principles.

As a Product Support Specialist at Thinkific, you will provide top-tier customer support, handle inquiries via email and phone, assist customers in maximizing product value, troubleshoot issues, document bugs, and collaborate with internal teams to improve processes and workflows. This role emphasizes personalization and proactive engagement with clients to ensure satisfaction and retention.

As a Senior Accountant at Thinkific, you will manage daily accounting operations, oversee month-end processes, assist with regulatory reporting, and lead projects for process improvements. You'll mentor team members and collaborate across departments while executing the full accounting cycle effectively.

The Intermediate Software Development Engineer in Test will implement automation scripts for testing front-end and back-end services, improve test coverage, and enhance CI pipelines. They will work collaboratively with development, QA, and product teams to ensure quality assurance and maintain product standards.

The Product Support Specialist at Thinkific will provide exceptional support to high-value customers, modeling best practices while addressing inquiries via email, phone, and screen share. Responsibilities include handling escalated tickets, identifying product usage opportunities, suggesting operational improvements, and training frontline staff.

As a Product Support Specialist at Thinkific, you will provide high-level customer support mainly through email and phone interactions, assist with product adoption, handle escalations, and identify areas for process improvement to enhance customer experience.

The Customer Success Manager will guide Plus clients in their use of Thinkific, ensuring they achieve success and drive net revenue retention. Responsibilities include managing client renewals, identifying expansion opportunities, and creating strong client relationships while advocating for customer needs with product teams.