The Enterprise Account Manager focuses on building strategic relationships with large accounts to drive business growth. Responsibilities include developing account strategies, managing relationships with executive sponsors, collaborating with client services, forecasting account metrics, and acting as the customer advocate. The role requires a deep understanding of the market and the ability to negotiate contracts and identify expansion opportunities.

As a Customer Success Specialist at Street Context, you'll onboard and educate users, communicate new features, gather feedback, and implement user engagement strategies. Your role involves minimizing churn, supporting pilots, and creating content tailored for users. Collaboration with account management and product teams is key to advocating for user needs and enhancing their experience with the product.

As the first Account Executive on the Buy Side team, you will develop and onboard clients, educate them on new products, and solve pain points in identity and subscription management. You will build relationships with Broker Relations teams and Investment Professionals, deepening connections with existing clients, and providing structured internal feedback to enhance product and client experiences.

As a Technical Support Analyst, you will be the first point of contact for clients in the institutional finance industry, ensuring exceptional customer experiences. Your responsibilities include coordinating with sales and engineering teams, relaying client feedback, supporting the EMEA team, and potentially visiting clients. You will manage multiple priorities while maintaining a friendly and professional demeanor, focusing on customer satisfaction and product adoption.

As a Customer Success Specialist, you will onboard and educate users, support pilot opportunities, minimize user churn, monitor user health, generate content for training and communication, and continually educate yourself on product offerings. You will work closely with the users and relay feedback to inform product improvements.

The Enterprise Account Manager will build strategic relationships with large accounts, drive growth, handle expansion ARR targets, and collaborate cross-functionally to enhance customer success and advocacy. Responsibilities include account planning, stakeholder management, and leveraging data for efficient customer engagement.