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The Customer Support Associate at Squarespace is responsible for resolving customer issues via live chats and emails, ensuring a high-quality customer experience. You'll troubleshoot account, billing, and domain inquiries while meeting productivity and satisfaction targets. This role requires a strong ability to communicate and prioritize tasks effectively.
As a Customer Support Associate at Squarespace, you'll be responsible for assisting customers via live chat and email, resolving issues related to their accounts, billing, and domains. You will leverage system knowledge to deliver an exceptional customer experience and meet productivity and satisfaction targets.
The Business Development Lead will optimize and grow the commercial partnerships portfolio, communicate market opportunities, collaborate with cross-functional teams, develop business proposals, and manage partner relationships effectively to align with strategic business goals.