The VMware Support Engineer will provide advanced-level support for customers using VMware technologies, troubleshoot issues remotely, create knowledge articles, and collaborate with internal teams to improve customer satisfaction. They will also be responsible for driving issue resolution and conducting root cause analysis when necessary.

The Senior Account Executive is responsible for selling maintenance and support services, establishing relationships with customers, conducting telemarketing campaigns to generate leads, and maintaining the CRM database. They are self-motivated and collaborate with marketing to develop sales strategies, execute consultative selling, and manage client accounts.