Search the 4 jobs at SpikeIT Global Solutions, Inc.

The Network Engineer will identify and respond to network issues in the NOC while utilizing tools and applications for network management and trouble ticketing. The candidate will also need to possess solid service desk and ITIL management skills, with a requirement of extensive experience in both wide-area and local area networks.

The Front Desk Representative will provide customer service by assisting customers with applications and inquiries, managing lobby equipment, and maintaining electronic records. They will also educate customers on program benefits and refer them to community resources.

The ITIL Change Manager Consultant is responsible for managing change requests, developing change management plans, conducting assessments, identifying risks, and implementing corrective actions. This role requires collaboration with project teams and business leaders to ensure successful integration of change actions into project plans, along with developing communication and coaching plans targeting affected groups.

The GCP Dialogflow Technical Architect is responsible for designing and implementing chatbot and IVR solutions using Google Dialogflow. They will integrate models, develop scripts, and work collaboratively with data engineers while utilizing Agile methodologies and various software tools.