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The Care Coordinator at SonderMind provides primary support for clients seeking mental healthcare, ensuring they are connected with the right therapists. Responsibilities include managing communication, assisting with onboarding and appointment scheduling, and collaborating with healthcare partners.
The Account Manager will manage multiple partner accounts, ensuring operational processes meet SLAs and optimizing outcomes. Responsibilities include managing relationships, reporting to leadership, supporting sales activities, and developing account management plans to foster growth in partnerships.
The Referral Coordinator will support clients referred through various partners by facilitating care coordination, managing communication, processing referrals, and maintaining documentation. They will work closely with external partners and healthcare systems to ensure clients receive the necessary support for their mental health care.