Search the 7 jobs at Sertifi

The Customer Support Specialist I responds to customer inquiries via tickets, calls, and emails, providing technical support and problem resolution. They analyze issues, communicate effectively with customers and internal teams, and maintain accurate records in Zendesk. The role also requires establishing customer relationships and assisting with documentation and knowledge base updates.

The Customer Implementation Specialist I will guide new customers through the post-sales process, providing training on product usage and ensuring product adoption. Responsibilities include conducting live training sessions, assisting with embedded forms, and collaborating with various internal teams to address customer needs.

The IT Support Analyst will be the first line of defense for team members, troubleshooting and resolving computer and software issues. Responsibilities include diagnosing hardware/software problems, maintaining operating systems, utilizing JIRA for support cases, and collaborating with the IT team to implement best practices.

The Senior Site Engineer will collaborate with multiple teams to ensure the scalability and reliability of Sertifi's platform. Key responsibilities include managing on-premise infrastructure, optimizing software release automation, and mentoring team members. The engineer will also play a role in incident response and participate in system maintenance.

The Payment Processing Solutions Consultant at Sertifi will manage existing accounts ensuring they utilize payment processing solutions effectively. This role involves client outreach, objection handling, providing solution assistance, and supporting financial reconciliations. The consultant will conduct training sessions, track performance, and collect client feedback to enhance customer experience and product offerings.

The Security Analyst at Sertifi will oversee information security and compliance standards, manage risk assessments, develop policies, and support vulnerability management. This role requires strong analytical skills, excellent communication, and collaboration with various teams to ensure adherence to security frameworks and effective implementation of security measures.

The Senior Product Manager will lead the integration and partnership strategies at Sertifi, ensuring enhanced customer satisfaction and business growth. Responsibilities include developing integration strategies, collaborating with internal teams, and using data to influence product lifecycle and delivery.