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As the HelpDesk Manager at SeatGeek, you'll lead a team focused on delivering high-quality HelpDesk interactions and automating workflows related to onboarding, hardware management, and self-service tools. Your role involves driving user experience, optimizing operations, mentoring team members, and collaborating across functions to enhance the technology support provided to a globally distributed workforce.
The Manager, Fraud Analytics is responsible for monitoring and managing fraud losses while leading a team of analysts. The role involves analyzing data and metrics, implementing strategies to improve KPIs, managing relationships with fraud vendors, and collaborating with various teams to mitigate fraud risks. Additionally, the manager will focus on training and supporting their team to enhance their performance and engagement.
As a Lead Software Engineer at SeatGeek, you'll build and maintain scalable software services, solve complex problems in the ticketing industry, and mentor teammates. You’ll enhance user experience through beautiful, efficient interfaces while managing a modern service-oriented architecture and evaluating new technologies.
