Search the 3 jobs at RKON

The Analyst (Tier I) in End User Engineering provides high-quality IT help desk support, reacting to service requests, troubleshooting incidents, and ensuring customer satisfaction. They manage ticketing processes, offer solutions for hardware/software issues, and maintain service level expectations while supporting users with various technologies.

As a Jr. SOC Analyst at RKON, you will work on the Security Operations Center team to manage vulnerabilities, conduct security analysis, and respond to security threats. Your responsibilities include identifying assets, performing penetration tests, collaborating with clients, and documenting your findings to ensure the security of client information assets.

The Network Support Operator Tier II will provide support for managed services clients ensuring service level agreements are met. Responsibilities include troubleshooting network connectivity issues, modifying firewall security policies, configuring SASE/SSE solutions, maintaining network documentation, and participating in 24/7 technical support operations.