The Customer Success Manager is responsible for customer retention and account growth within small to mid-sized behavioral health practices. This role involves maintaining customer relationships, identifying upsell opportunities, managing account metrics, and collaborating with product teams to enhance customer satisfaction. Candidates should be experienced in ABA medical billing, comfortable with technology, and possess strong communication skills.

The Customer Engagement Manager will design and optimize behavior-based campaigns using Gainsight, analyze customer data for insights, and collaborate with cross-functional teams to improve customer engagement. This role involves leveraging data analytics to enhance the customer journey and reporting campaign performance to stakeholders.

The Billing Account Manager at Rethink Behavioral Health oversees customer accounts, ensuring accurate billing for therapy sessions. Responsibilities include managing revenue cycle processes, following up on claims, facilitating customer meetings, and maintaining compliance with industry billing rules.