The Senior Account Executive is responsible for new customer acquisition and driving revenue through a solution-based sales approach. This role involves building strong relationships, understanding customer needs, delivering presentations, negotiating contracts, and collaborating with various teams to enhance customer success.

The Channel Account Specialist will support customer and partner experiences from initial communication through post-sale. Responsibilities include managing relationships with stakeholders, coordinating sales duties, ensuring seamless interactions with business units, and enhancing partner satisfaction and engagement through effective communication and organization.

The Customer Success Manager will manage B2B customer portfolios, lead customers through their journey, build strong relationships, support onboarding and upgrades, identify upsell opportunities, and collaborate with Sales and Support teams to ensure customer satisfaction and drive product usage.

The Software QA Developer I will ensure the quality of Relay products by creating and executing test cases for the Relay App and Dashboard. Responsibilities include participating in Sprint planning, collaborating with project teams, analyzing defects, and documenting testing results.

The Business Development Specialist at Relay is responsible for generating leads, cultivating customer relationships, qualifying sales opportunities, and supporting the Business Development team in achieving revenue targets. They will engage in market research, represent the company at events, and contribute to overall sales strategies.

The Technical Support Specialist will provide customer support for Relay's enterprise products via various communication channels, troubleshoot technical issues, and work with internal teams to coordinate solutions. The role requires maintaining performance metrics and participating in an on-call rotation.

The Director of Customer Success at Relay will lead strategies for customer retention and engagement within a key vertical, manage a high-performing team, foster industry relationships, and enhance customer journey life cycles to ensure satisfaction and retention.

The Customer Success Coordinator will support B2B customer accounts throughout their journey, including onboarding, proactive outreach, and service renewals. The role also involves communicating with customers, monitoring analytics, maintaining training materials, and advocating for customer needs internally. The ideal candidate should have excellent communication skills and a strong organizational aptitude.

The Sales Development Representative at Relay is responsible for generating high-quality sales leads for the sales team using various communication channels. Responsibilities include meeting performance metrics, understanding product offerings, and utilizing sales technology to recognize trends.

As a Customer Success Specialist, you'll manage a portfolio of B2B customers, onboarding them and providing ongoing support. You'll leverage strong relationships and understand clients' needs to drive engagement and upsell opportunities, while collaborating with sales and support teams to enhance customer satisfaction and product iterations.

Relay is continually seeking candidates with diverse experience in various functional areas to join their team. They invite interested individuals to submit their resumes even if a specific role isn’t currently available. Relay has a focus on hiring for their Raleigh, NC headquarters, but may consider remote opportunities as the company grows. Final candidates must undergo background checks, and Relay does not provide visa sponsorship.

The Enterprise Support Specialist provides expert technical support to enterprise customers by resolving issues, onboarding accounts, and enhancing customer experience through collaboration with product, engineering, and support teams. Responsibilities include troubleshooting, monitoring product performance, documenting cases, and maintaining strong relationships with key stakeholders.

The Legal Operations Specialist supports the legal team by managing customer contracts, coordinating state and local filings, maintaining IT compliance, conducting legal research, and performing document management tasks. The role requires strong attention to detail, communication skills, and the ability to handle sensitive information in a fast-paced startup environment.

The Senior Revenue Accountant will manage monthly revenue recognition, contract reviews, and documenting revenue policies. The role involves working with billing teams for collections analysis, assisting in audits, and collaborating with FP&A on revenue metrics and closing financial statements.