Search the 14 jobs at Relay

The Customer Success Coordinator will support B2B customer accounts throughout their journey, including onboarding, proactive outreach, and service renewals. The role also involves communicating with customers, monitoring analytics, maintaining training materials, and advocating for customer needs internally. The ideal candidate should have excellent communication skills and a strong organizational aptitude.

As a Customer Success Specialist, you'll manage a portfolio of B2B customers, onboarding them and providing ongoing support. You'll leverage strong relationships and understand clients' needs to drive engagement and upsell opportunities, while collaborating with sales and support teams to enhance customer satisfaction and product iterations.

The Sales and Marketing Operations Intern will support operational functions such as account and market research, lead generation, data analysis, and data entry. The role offers hands-on experience with CRM management and insights into the sales process within a startup environment.

The Supply Chain Analyst II will manage reverse and forward logistics programs, support device refurbishment, and ensure efficient operations with third-party partners. Responsibilities include optimizing processes, managing inventory accuracy, and collaborating with finance for accurate expense tracking.

The Senior Manager of Sales Operations will drive operational excellence and scalability within Relay's sales organization. This role involves designing systems to optimize sales processes, collaborating with multiple departments, analyzing sales data for insights, and managing forecasting and pipeline activities to enhance overall team performance.

The Channel Account Specialist at Relay will drive revenue within the channel motion by exceeding customer and partners' expectations. Responsibilities include coordinating sales duties, liaising with internal teams, and providing exceptional customer service. The role involves ensuring partners and their customers have a seamless experience with multiple business units at Relay.

Seeking a Software QA Developer I to ensure product quality, create test cases, and work closely with the development team. Responsibilities include verifying new features, end-to-end testing, authoring test cases, and analyzing defects.

General application for candidates with experience in functional areas where Relay is growing. Applicants are encouraged to share their resumes for opportunities not listed on the Careers page. Relay is primarily hiring for their Raleigh, NC HQ but may consider remote hires for specific roles. Candidates must pass background and reference checks. Visa sponsorship is not provided, and applicants must be legally authorized to work in the US.

As a Customer Success Manager at Relay, you will manage a portfolio of enterprise customer accounts and provide onboarding, support, and upselling of Relay products. You will serve as the subject matter expert on Relay products and act as the voice of the customer, communicating their needs to the internal teams. You will also monitor analytics and reporting for your portfolio and assist in troubleshooting sales demos and handling device replacements and returns.

Join Relay as a Business Development Representative to accelerate the growth of the company. Responsibilities include developing leads, presenting company solutions, qualifying leads, seeking new business opportunities, and supporting business development executives. Remote and in-office hybrid model with some travel required.

The Senior Recruiter at Relay will focus on acquiring top talent to support the growth of a tech startup. Responsibilities include sourcing candidates, screening applications, collaborating with hiring managers, and managing recruitment data through an applicant tracking system like Greenhouse. The role requires experience in high growth environments and go-to-market recruiting expertise.

The Strategic Customer Success Manager manages the entire lifecycle for strategic customer accounts, overseeing onboarding, engagement, and value retention. They develop strong relationships within customer organizations and serve as the voice of the customer, coordinating communication and addressing complex issues while advocating for product improvements.

The Manager of Customer Success will lead a team focusing on customer retention and satisfaction. Responsibilities include performance management, developing customer journey playbooks, mitigating churn, collaborating with sales and marketing, maintaining key customer relationships, and continuous process improvement.

The Director of Customer Success will lead retention and scaling strategies for Relay's customer base, driving customer satisfaction and revenue retention. Responsibilities include forging industry relationships, managing a team, ensuring targets are met, developing operational processes, and collaborating with sales, marketing, and product teams for customer acquisition and upselling opportunities.