Search the 10 jobs at Relay

The Manager of Customer Success will lead a team focused on customer satisfaction and retention, develop effective customer journey strategies, mitigate churn, and collaborate with cross-functional teams to support business growth. They will also provide coaching and mentoring to team members and analyze data trends to enhance revenue retention.

The Director of Customer Success at Relay will lead strategies for customer retention and engagement within a key vertical, manage a high-performing team, foster industry relationships, and enhance customer journey life cycles to ensure satisfaction and retention.

The Senior Account Executive is responsible for new customer acquisition and driving revenue through a solution-based sales approach. This role involves building strong relationships, understanding customer needs, delivering presentations, negotiating contracts, and collaborating with various teams to enhance customer success.

The Customer Success Coordinator will support B2B customer accounts throughout their journey, including onboarding, proactive outreach, and service renewals. The role also involves communicating with customers, monitoring analytics, maintaining training materials, and advocating for customer needs internally. The ideal candidate should have excellent communication skills and a strong organizational aptitude.

As a Customer Success Specialist, you'll manage a portfolio of B2B customers, onboarding them and providing ongoing support. You'll leverage strong relationships and understand clients' needs to drive engagement and upsell opportunities, while collaborating with sales and support teams to enhance customer satisfaction and product iterations.

The Channel Account Specialist will support customer and partner experiences from initial communication through post-sale. Responsibilities include managing relationships with stakeholders, coordinating sales duties, ensuring seamless interactions with business units, and enhancing partner satisfaction and engagement through effective communication and organization.

The Software QA Developer I will ensure the quality of Relay products by creating and executing test cases for the Relay App and Dashboard. Responsibilities include participating in Sprint planning, collaborating with project teams, analyzing defects, and documenting testing results.

Relay is continually seeking candidates with diverse experience in various functional areas to join their team. They invite interested individuals to submit their resumes even if a specific role isn’t currently available. Relay has a focus on hiring for their Raleigh, NC headquarters, but may consider remote opportunities as the company grows. Final candidates must undergo background checks, and Relay does not provide visa sponsorship.

The Customer Success Manager will manage B2B customer portfolios, lead customers through their journey, build strong relationships, support onboarding and upgrades, identify upsell opportunities, and collaborate with Sales and Support teams to ensure customer satisfaction and drive product usage.

The Business Development Specialist at Relay is responsible for generating leads, cultivating customer relationships, qualifying sales opportunities, and supporting the Business Development team in achieving revenue targets. They will engage in market research, represent the company at events, and contribute to overall sales strategies.