Search the 7 jobs at Phocas Software

As a Customer Success Consultant at Phocas, you will ensure customers derive value from their software investment by driving user adoption, conducting training, resolving issues, and identifying growth opportunities within existing accounts. You'll collaborate with colleagues to enhance customer success products and processes.

As a Technical Consultant, you will help customers adopt Phocas software by managing onboarding projects, tailoring solutions to meet customer needs, and delivering exceptional user experiences. You'll utilize project management skills to ensure timely execution and collaborate with technical teams while addressing any project risks that arise.

As a 1st Line Technical Support Analyst, you will deliver exceptional customer service by troubleshooting issues, managing support cases, and assisting customers with Phocas products, while collaborating with team members to ensure swift resolutions. You'll utilize your knowledge of SQL and database management to support customers and enhance their experience with our software.

The Sales Account Executive is responsible for managing the entire sales cycle, from prospecting to closing deals. This role involves engaging customers to showcase the value of Phocas' software, preparing customized presentations, and accurately forecasting sales activities while maintaining strong relationships with existing clients.

As a Sales Account Executive, you will focus on expansion sales, nurture customer relationships, conduct needs analysis, and identify upselling and cross-selling opportunities. You will showcase product value through demos, forecast sales activity, and stay informed about market developments.

As an Implementation Project Manager, you will deliver customer experiences by managing onboarding projects for Phocas software. Your responsibilities include scoping and executing projects, building relationships with customers, training users, and collaborating with technical teams while anticipating and mitigating project risks.

The Senior Software Engineer will design and implement AI-backed products, utilizing off-the-shelf AI/ML tools. Responsibilities include experimenting with large language models, enhancing AI behavior, and collaborating with a cross-functional team to improve productivity through innovative software solutions.