As an Operations Support Specialist at Order.co, you will deliver high-quality customer support, resolving inbound issues from clients and vendors while troubleshooting problems and communicating effectively. Your responsibilities include managing client expectations, documenting interactions, collaborating with internal teams, and continuously improving support processes to enhance client satisfaction.

The Operations Specialist will process vendor orders for clients, maintain up-to-date catalogs and vendor data, collaborate with Customer Success to resolve issues, recommend platform improvements, and enhance the overall client experience at Order.co.

As the Office Operations Lead, you'll manage the daily office operations, address maintenance issues, coordinate events, assist with HR tasks, and ensure a positive employee experience in a welcoming workspace. This role requires strong organizational skills and a hands-on approach to various responsibilities.