The Client Account Manager (CAM) is responsible for developing and nurturing long-term client relationships, serving as a strategic partner for IT solutions. Responsibilities include managing client accounts, consulting on IT strategies, coordinating with technical teams, delivering sales proposals, and ensuring client satisfaction through technology alignment and service updates.

The Sales Development Representative (SDR) is responsible for making initial contact with potential clients, creating Marketing Qualified Leads for appointments, and educating prospects about the company's technology solutions. The role involves making a high volume of daily calls, maintaining client databases, and working closely with the sales department to enhance appointment scheduling.