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The Senior Customer Success Manager at Nexthink is responsible for driving customer retention and growth within a portfolio of strategic clients. This role involves building strong relationships with key customer stakeholders, guiding them through the digital employee experience (DEX) journey, ensuring successful adoption of Nexthink solutions, and identifying upsell opportunities. Responsibilities also include collaborating with internal teams to achieve customer success and operational goals while maintaining regular communication and support throughout the customer lifecycle.
As a Technical Support Expert, you will handle Level 3 support requests related to Nexthink’s solutions, ensure timely resolution of tickets, troubleshoot technical issues, manage Jira tickets, and liaise with engineering teams for escalations while maintaining customer relationships.
The Senior Customer Success Manager at Nexthink will guide strategic customers in their digital experience journey, driving adoption of Nexthink solutions and ensuring customer retention. This role involves building relationships, delivering value, tracking customer health, and collaborating with various teams to identify upsell opportunities and provide high-level support.