Benefits at Nationwide

The AVP of Customer Experience Strategy and Operations will lead the customer experience function, develop strategies, and manage a team to enhance customer satisfaction. Responsibilities include strategic planning, resource allocation, and fostering a customer-first culture throughout the organization.

The VP of Customer Experience will lead the development and implementation of customer experience strategies that align with business goals by analyzing customer insights, enhancing customer satisfaction, and driving operational efficiencies while collaborating with various teams across the organization.

The AVP, Customer Data Strategy role focuses on developing and executing a comprehensive customer data strategy to enhance operational efficiency and customer experience. This includes overseeing data management, governance, and analytics while driving innovative data activation and collaboration across departments. The position also involves managing a team of data professionals and aligning data initiatives with broader business objectives.