The SaaS Customer Support Representative is responsible for providing exceptional support to clients, resolving inquiries and issues through clear communication, and maintaining accurate records in the CRM. The role emphasizes customer satisfaction and adherence to service level agreements while developing a deep understanding of the MyPass Global platform.

As a Customer Success Manager, you'll drive customer success with our platform through onboarding, engagement, and data analysis. You'll ensure customer satisfaction, manage renewals, identify upsell opportunities, and advocate for customer needs within the organization.

The Customer Configuration Specialist oversees and manages the MyPass platform configuration to meet customer requirements. Responsibilities include leading activation projects, collaborating on client needs, building project plans, and providing training and support for the platform. The role requires excellent project management skills and effective communication with clients and internal teams.

The Implementation Specialist at MyPass Global is responsible for managing customer activation projects, ensuring stakeholder engagement, platform configuration, and user training. They guide customers through implementation programs and provide ongoing support, establishing project plans and maintaining communication with clients to enhance adoption and project success.

The Senior Customer Success Manager is responsible for managing key strategic accounts, ensuring customer satisfaction, driving growth in Annual Recurring Revenue (ARR), and leading a team of specialists. This role includes building strong customer relationships, implementing success plans, analyzing trends, and collaborating with various teams to achieve business goals.

As a Lead Software Engineer, you will manage a team of engineers, ensuring the delivery of scalable applications. Your role involves overseeing the software development lifecycle, providing technical leadership, and working in an agile environment to implement features that enhance user experience.

The Marketing Automation Specialist at MyPass Global provides expertise in marketing automation and supports the marketing team through various activities including email campaigns, market analysis, and operational excellence. This role requires maintaining the marketing database, executing customer marketing activities, and optimizing performance based on data insights.

As a Data Analyst at MyPass Global, you will extract, transform, and analyze data to provide insights that drive business performance. The role involves collaborating with various departments, ensuring data integrity, and creating meaningful reports and visualizations from diverse data sources.

The Administrative Assistant will support the efficient functioning of various administrative and clerical tasks within the Cebu office. Responsibilities include managing front desk operations, calendar scheduling, document preparation, travel arrangements, data entry, and providing customer service to both internal and external stakeholders.

The People & Culture Assistant provides administrative support to the HR team, including maintaining records, assisting in recruitment and onboarding, preparing reports, and coordinating learning and development programs. The role also involves managing system upgrades, collaborating on employee experience initiatives, and ensuring compliance with local legislation.