Search the 8 jobs at Monzo

As a Complaints Adviser, you will handle customer complaints, provide excellent service, investigate issues, and communicate resolutions. The role involves writing final responses and supporting internal feedback to improve customer satisfaction. You will ensure empathy and transparency in all interactions, working towards a better banking experience for customers.

The Senior Finance and Strategy Manager will take overall responsibility for the financials of the US business, support strategic investment decisions, prepare reports for the US CEO, manage budgets and forecasts, and ensure accurate financials in collaboration with the UK team. This role involves building relationships across the business to understand US financials and streamline processes.

The Compliance Manager will oversee and enhance compliance functions, update compliance policies, manage audits, and ensure that customer-facing content meets regulatory standards while fostering a culture of compliance across Monzo's US team.

As a Data Science Manager at Monzo, you'll lead a team focused on marketing data strategies while collaborating with product, engineering, and marketing teams. Your responsibilities include developing insights, managing data-driven decisions, and fostering team growth.

The Director of Treasury and Capital will lead the treasury functions and capital management for Monzo in Europe, ensuring compliance with regulatory requirements while managing liquidity, funding, and interest rate risks. The role involves developing strategies for cash flow management, investment portfolio oversight, and capital planning, and requires extensive experience in treasury and capital management within a financial institution.

The Director of Operational & Enterprise Risk will lead the development and oversight of risk management frameworks, ensuring compliance and strategic alignment. Responsibilities include operational risk monitoring, enterprise risk assessment, and managing a robust risk culture within the organization. The role necessitates collaboration with key stakeholders and reporting to executive committees, with a focus on improving operational resilience and decision-making through effective risk management.

As the Director of Financial Risk at Monzo, you will lead the development and oversight of financial risk frameworks, ensuring compliance with regulations and strategic objectives. You will manage financial risk policies related to capital adequacy, liquidity, and market risk while also providing guidance to senior management and stakeholders. Your role includes enhancing the financial risk management culture and supporting financial planning and forecasting activities.

The Engineering Manager at Monzo will oversee delivery outcomes across engineering teams, support team development, foster engineering excellence, and collaborate with stakeholders. The role focuses on guiding teams in achieving their objectives while promoting an inclusive environment.