Search the 2 jobs at Mogli

As a Technical Support Team Lead, you will guide the support team in resolving complex issues while collaborating with the Technical Support Manager. Your role involves providing technical guidance, facilitating client communications, enhancing product support, and optimizing internal processes.

The Technical Support Specialist provides first-line technical support for Mogli's SMS and WhatsApp application, troubleshooting issues, and ensuring client success. Responsibilities include managing client requests, maintaining information in Salesforce, and configuring ongoing solutions, while advocating for client needs within the team.