The Engineer II position at MMNA involves supporting the Regulatory Affairs & Certification department in ensuring compliance with vehicle safety and advanced technologies. Responsibilities include planning submissions for safety compliance, monitoring legislation, preparing analyses, and conducting safety testing, along with engaging with various regulatory bodies.

The Customer Relations Coordinator will manage customer inquiries, provide support, handle incoming calls, and maintain accurate customer information. Responsibilities also include de-escalating conflicts, guiding customers with vehicle features, and ensuring customer satisfaction while working in a hybrid setup.

The Digital Experience Manager will lead the interactive content strategy, focusing on creating engaging digital experiences. Responsibilities include developing digital campaigns, enhancing customer journeys through data personalization, managing content strategy, and leading a high-performing marketing team while overseeing budgets and timelines.

The Software Developer will design, develop, test, and debug complex programs in an Agile/Scrum environment. They will mentor junior team members, support production operations, and participate in the software development lifecycle for business applications and enhancements.

The Financial Planning Analyst supports financial modeling for monthly forecasting and reporting. Responsibilities include leading the annual Business Plan and Forecast process, monitoring budget performance, preparing financial analyses, and assisting in executive presentations to drive strategic decision-making.

The Specialist, Mediation and Alternative Dispute Resolution, manages customer claims related to warranty and lemon law, ensuring positive customer experience and retention. The role involves negotiating settlements, preparing documentation, and providing training on lemon law compliance. The specialist will also analyze trends related to arbitration cases.

The Manager of Customer Experience - Aftersales will transform customer journeys by managing a team to enhance customer satisfaction at corporate and dealership levels. Responsibilities include dealer training, online review management, and developing operating standards. The role demands a strategic approach, effective oversight of budgets, and improvement of customer touchpoints to elevate overall customer experience.