Benefits at Mattermost

The Senior Customer Success Manager at Mattermost is responsible for managing and developing strategic relationships with enterprise customers in the APAC region, ensuring they derive maximum value from their investment in Mattermost. This role involves collaborating with various internal teams, advocating for customer needs, facilitating onboarding, tracking account health, and driving renewals and expansions.

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, triage customer issues, communicate via multiple channels, manage bug reporting, and maintain high customer satisfaction. They will collaborate with various teams, document support interactions, and assist in customer onboarding while staying updated on product features.

The Senior Technical Support Engineer at Mattermost will provide exceptional technical support to US Federal and Government customers, manage support tickets, troubleshoot issues, and collaborate with development teams to resolve bugs. Responsibilities include maintaining documentation, training new customers, and ensuring high customer satisfaction.