Offices at Lob

In the role of Contract Billing Data Analyst, you will analyze billing data, generate reports, develop self-service dashboards, and collaborate with teams across the organization to ensure data accuracy and resolve discrepancies. You will use SQL, Looker, and various analytics tools to create insights and improve stakeholder access to billing information while maintaining clear communication.

As a Solutions Engineer at Lob, you will drive customer satisfaction by providing technical support during the sales process and post-sales relationship. Responsibilities include designing implementation strategies for customers, educating them on best practices, and collaborating with internal teams to enhance customer experience and reduce technical friction.

The Enterprise Account Manager at Lob will strategically manage and expand relationships with enterprise customers. This role involves creating account plans, identifying upsell opportunities, conducting executive reviews, and collaborating across teams to ensure customer success. The position requires expertise in direct marketing, account leadership, and strong communication skills.