Offices at Lob

The Technical Support Specialist at Lob focuses on providing efficient and pleasant support for customers, ensuring issues are quickly identified and resolved. Responsibilities include delivering customer service, triaging inquiries, contributing to knowledge bases, and becoming a product expert to support customers and internal teams effectively.

As a Solutions Engineer at Lob, you'll engage with customers to provide technical support, assist in onboarding, and influence product direction. You'll lead technical discussions, develop implementation strategies, and enhance customer experience by reducing engineering friction. You'll also work closely with Sales and Account Management to ensure customer success and satisfaction.

As a Software Engineer at Lob, you'll develop applications related to logistics, focusing on supply chain solutions, collaborating with teams to solve complex problems, and writing technical documentation. You'll utilize technologies such as Node.js and AWS in a highly collaborative environment.