Legion Technologies
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As a DevOps Engineer at Legion, you will automate infrastructure, manage AWS services, support cloud platform operations, and create monitoring tools. You will also develop production alerts and partake in on-call rotations to ensure system reliability.
The Office Manager/Executive Administrator will oversee US headquarters activities, manage executive schedules, coordinate logistics for team meetings and events, and support company-level initiatives to improve efficiency. A self-starter, the role requires proactive organizational skills and discretion in handling sensitive information.
As a Technical Support Engineer, you will troubleshoot software issues, assist customers in resolving technical problems, manage support tickets, and provide expertise in Legion's product configurations. You will also contribute to documentation and collaborate with engineering teams for escalated issues, ensuring customer satisfaction and a delightful user experience.
As a Technical Support Engineer, you'll assist customers by diagnosing and troubleshooting software issues, manage escalations, and work directly with engineering for solutions. You'll utilize tools like Zendesk and Jira for ticket management, become an expert on the Legion product, and document procedures to enhance customer satisfaction.