The Senior Technical Support Specialist provides advanced technical support, ensuring customer satisfaction and troubleshooting SaaS issues on the Kajabi platform, while training junior team members.

The Tech Support Specialist assists customers with technical issues on the Kajabi platform via multiple communication channels, enhancing user experience by providing solutions and creating guides. Requires expertise in SaaS troubleshooting and front-end web development tools.

As Director of External Communications, you will develop and implement a communications strategy to elevate Kajabi's market presence, strengthen brand visibility, and engage with media and influencers. Responsibilities include crafting narratives, managing PR relationships, and ensuring alignment with marketing campaigns.

The Director of Support leads customer support strategy and operations, ensuring high satisfaction and productivity through data analysis and team development.

As VP of Design, you will lead the design function, ensuring intuitive user interactions and driving the overarching product strategy. Responsibilities include building a design team, establishing standards, and collaborating with cross-functional leaders to enhance customer experience.

The Director of Product Marketing and Lifecycle Marketing will lead marketing strategy, team development, and customer engagement to enhance Kajabi's market presence and customer relationships.