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The Customer Marketing Manager is responsible for developing and executing customer marketing strategies, including managing email programs and campaigns to engage and educate customers. This role collaborates with customer success and account management teams, as well as C-level executives, to drive product adoption and expansion. KPIs include email engagement metrics and event registrations.
Provide technical support and troubleshooting for complex issues, manage support tickets, collaborate with engineering teams, and maintain internal knowledge bases while ensuring high-quality customer experience. Responsible for direct communication with customers via various support channels including phone, email, and chat.
As the Director of Device Management at JumpCloud, you will lead a team of product managers responsible for developing the device management platform, creating product roadmaps, and collaborating with engineering while engaging with customers and stakeholders to drive strategic vision.
