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As a Level 1 Client Support Analyst, you will provide first-level support to clients, actively cultivate relationships, inform clients of issues, and ensure seamless service delivery according to SLAs. You'll also contribute to a security-first environment and promote best practices in service management.
As a Junior Account Manager at illion, you will be responsible for managing client relationships, driving customer success, and identifying growth opportunities within your portfolio. Your role will involve developing account plans, collaborating with internal teams, monitoring performance metrics, and addressing client concerns to enhance satisfaction and retention.
The Junior Account Manager at illion is responsible for managing and nurturing client relationships, driving revenue growth through upselling and cross-selling, collaborating with internal teams to ensure client satisfaction, and monitoring key account performance metrics.