The WFM Compliance Analyst ensures optimal agent scheduling for outsourced service providers, analyzes staffing metrics, and drives performance improvements.

The Fraud Operations Analyst will manage fraud requests, optimize fraud processes, ensure customer success communication, maintain vendor relationships, and lead fraud prevention projects.

The Fraud Operations Analyst manages fraud prevention processes, communicates with customers and vendors, and leads project management within the fraud team, ensuring efficient handling of fraud requests and analysis of data-driven insights.

The Fraud Operations Analyst oversees fraud prevention efforts, manages customer communications, collaborates with vendors, and leads project initiatives in fraud management.

The Fraud Operations Analyst will manage fraud prevention processes, oversee customer communication, collaborate with vendors, and lead fraud-related projects while ensuring efficient operations.

The CS Operational Readiness Specialist ensures effective operationalization of customer service changes through collaboration with various teams, project management, and data analysis.

The Specialist, Operational Readiness ensures effective changes in customer service through collaboration, project management, and technical expertise, fostering continuous improvement and stakeholder engagement.

As an Operational Readiness Specialist, you'll support the customer service team by operationalizing changes, managing projects, and collaborating with various stakeholders to enhance product effectiveness and service quality.

The CS Operational Readiness Specialist at Hopper ensures operational efficiency by collaborating with various teams, gathering requirements, managing projects, and analyzing customer service data for continuous improvement.

As an Advertising Operations Associate, you will implement and optimize digital ad campaigns, analyze performance data, collaborate with teams, manage assets, and assist in billing.

Lead and optimize digital advertising campaigns, improve business processes, leverage data for decisions, and mentor junior team members.

The Advertising Operations Manager will lead digital ad campaigns, improve business processes, collaborate across teams, and drive data-informed decisions for performance enhancement.

Support execution and optimization of digital advertising campaigns, improve processes, analyze data, and collaborate across teams. Lead campaign strategy and mentor junior members.

Lead and optimize digital advertising campaigns, focusing on efficiency and data-driven decisions while collaborating cross-functionally. Also mentor junior team members.

The Workforce Management Finance Manager will manage and consult on Accounts Payable and Receivable processes, ensuring accurate invoicing and financial operations for customer support vendors. Responsibilities include developing financial models, analyzing data, and creating reports and dashboards.

As an Operational Readiness Specialist at Hopper, you will collaborate with teams to implement changes impacting customer service, analyze data, and lead project management activities for continuous improvement.

As a Market Manager in Japan, you will develop and manage hotel partnerships, ensure competitive rates, and contribute to sales success through insights and support.

The IT Operations Specialist manages and optimizes Hopper’s customer service tools, ensuring the needs of service delivery teams are met. This involves facilitating agent onboarding, troubleshooting systems, maintaining documentation, and improving processes for the customer service technology stack. The specialist acts as a contact point for technical support, monitors performance, and enhances workflows based on new products and tools.

As a Senior Frontend Engineer, you will architect scalable front-end solutions, collaborate with product and design teams, and optimize web performance for travel portals. You'll use your expertise in React and TypeScript to develop high-performance applications while leading decisions in a low-process environment.

The Senior Frontend Engineer will architect and optimize high-performance travel portals using React and TypeScript. Responsibilities include developing features, collaborating with teams, ensuring scalable solutions, and enhancing user experience. The role involves complex state management, backend API integration, and performance optimization.