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The Head of Customer Care at HoneyBook is responsible for leading the customer care organization, shaping its strategy to enhance customer satisfaction, retention, and growth. This role involves developing the customer journey, leveraging data insights for strategic initiatives, collaborating with cross-functional teams, and fostering a high-performing culture within the customer care team.
The Senior Product Manager at HoneyBook will lead Growth teams, experiment with growth loops, create seamless integrations, and collaborate with partnerships and marketing to drive user acquisition. The role demands strong leadership, strategic planning, data-driven decision making, and the ability to optimize user experiences through best practices.
As a Communications Lead at HoneyBook, you will develop and execute communication strategies to enhance the company's brand, manage media relations, and collaborate with various teams. You'll measure communication effectiveness, engage with industry trends, and support crisis management while promoting HoneyBook as an employer of choice.