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The Customer Support Specialist will manage and resolve customer support requests via chat, phone, and email. Responsibilities include handling billing inquiries, managing customer concerns to reduce churn, and contributing to customer education through training. The role also involves gathering product feedback for improvement.
As the VP of Engineering, you will oversee the Engineering, Business Intelligence, and Trust teams, drive technical vision and architecture, mentor technical leaders, manage engineering operations, and foster team happiness and growth while ensuring product integrity and collaboration across departments.