Search the 7 jobs at Heard

The Engineering Manager will lead and mentor engineering teams, oversee technical implementations, enhance system reliability, manage performance reviews, and foster a collaborative culture. They will also drive efficiency in team processes and partner with Product Managers to align project goals.

The Accounting & Tax Support Specialist will assist customers with their accounting and tax inquiries, provide guidance on their bookkeeping tasks, and ensure clients are effectively utilizing the company's services. This role emphasizes customer service and requires clear communication and familiarity with accounting principles.

The Frontline Support Specialist at Heard will engage with customer inquiries, validate requests, and escalate them as needed. Responsibilities include answering inquiries, developing familiarity with business processes, and contributing to project work related to documentation and new feature training.

As a Lifecycle Marketer at Heard, you will manage engagement and nurture campaigns through Customer.io, collaborating with growth teams, and optimizing lifecycle strategies based on data-driven insights. Your role includes developing targeted nurture sequences, supporting customer engagement initiatives, and improving key email metrics through analytics and A/B testing to enhance revenue growth and customer retention.

The Accounting & Tax Support Specialist will assist customers with their tax and accounting inquiries, provide guidance on bookkeeping platforms and tax preparation, and create a positive experience in customer interactions. Responsibilities include answering accounting questions, assisting with software navigation, and providing live phone support while prioritizing strong communication and analytical skills.

The Technical Support Specialist assists customers by resolving complex technical issues and documenting bugs. Responsibilities include engaging with customers through various support channels, collaborating with Product and Engineering teams, providing quality assurance, and maintaining technical documentation.

The Team Lead, Accounting & Tax Support will lead a team of tax and accounting professionals, ensuring exceptional customer service and quality assurance in interactions. Responsibilities include guiding customers through accounting and tax processes and utilizing various customer service tools effectively.