Benefits at Guidebook Inc.

The Senior Customer Success Associate will support clients by mastering the company's mobile app builder and content management system. Responsibilities include providing technical support, conducting workshops, and collaborating with clients to optimize their use of the app for various events. The role also involves analyzing feedback to improve processes and may require to facilitate productive relationships both internally and externally.

The Senior Customer Support Associate at Guidebook leads in customer support by leveraging deep knowledge of the company's mobile application builder, ensuring customer satisfaction through effective problem-solving, data analysis, and process optimization. The role involves client interaction via various communication channels, workshops, and internal collaboration to enhance service experience and operational efficiency.

As a Sales Development Representative, you will create new business opportunities by engaging potential clients, generating interest in Guidebook's mobile app solutions, and aiding in the sales process through follow-ups and creative outreach strategies. Your goal is to contribute to the sales team's success by consistently meeting and exceeding targets.