The Problem Management Specialist analyzes RCA data for improvement recommendations, assists in team development, maintains quality service, communicates effectively across the organization, reviews performance scores, and meets monthly KPIs. They require strong analytical skills and proficiency in Microsoft Office, along with knowledge of various operating systems and networking products.

The GNOC Specialist is responsible for managing communications with hotel staff and technicians, escalating or resolving incidents based on SLAs, and collaborating within the team. The role also involves achieving KPIs and ensuring adherence to company policies.

The Jr. Support Dev. Engineer will participate in designing and implementing new systems, develop tools for efficiency and security, enhance existing tools for NOC support, and automate processes. The role involves engaging with departments to add value to services and resolving problems.

The Support Supervisor will manage the Telephony environment, ensuring optimal services and support for Avaya servers and products. Responsibilities include maintaining relationships with vendors, managing phone numbers, evaluating products, implementing infrastructure changes, and resolving telephony issues efficiently.

The PNOC Specialist will ensure customer satisfaction by addressing urgent issues, analyzing network configurations, tracking outages, and maintaining cases using GuestTek's ticketing system. They will provide technical troubleshooting and support remotely, while working towards monthly KPIs.

The Junior Network Analyst at GuestTek handles calls from hotel guests and staff, addressing concerns and questions. They create and resolve tickets using internal software, provide excellent customer service, and maintain adherence to company policies while collaborating with colleagues.

The VOIP Developer is responsible for designing and developing scalable SIP services, enhancing existing code, creating provisioning tools for automation, improving infrastructure, drafting technical documentation, and ensuring high service availability in a team-centric environment.

The Junior System Administrator will provide day-to-day IT support to GuestTek staff, configure desktop and server systems, assist with network maintenance, manage user accounts, and provide training for end-users. They are responsible for troubleshooting various software and hardware issues and maintaining knowledge of current technologies.