As a Technical Support Engineer, you will provide first-line IT support, troubleshoot technical issues for clients, manage ticketing systems for reporting issues, and ensure high levels of customer service. The role involves following up on client issues and assisting in system maintenance and updates.

As a Technical Support Engineer, you'll be the first point of contact for clients facing IT issues. You will troubleshoot and resolve basic issues, escalate complex problems, and ensure high customer satisfaction by providing excellent support via phone, email, and a ticketing system. You'll also contribute to knowledge bases and participate in continuous learning.

The Account Executive will manage existing customer accounts, prioritize sales growth and retention, foster relationships, and consult on Managed Services sales. Responsibilities include collaborating with tech staff for solutions, creating proposals, tracking sales metrics, and prospecting new business.

The Senior Pipeline Software Engineer will design and develop software components to optimize production and post-production workflows for clients in the media and entertainment sector. This involves building APIs, troubleshooting issues, collaborating with various teams, and enhancing production pipelines through custom software tools. The engineer will also document processes and provide strategic insights on technical challenges.

The Sales Executive will drive sales growth by building relationships with clients in the media and entertainment industry, promoting MSP services, conducting product demonstrations, identifying new business opportunities, and collaborating with internal teams for smooth delivery of services.