Goal Solutions
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The Accountant will reconcile collections, initiate remittance to lenders, and support month-end processes. Responsibilities include cash management, transaction processing, preparing journal entries, and conducting audits, while ensuring timely communication with both internal and external customers.
The Bilingual Customer Service Representative II handles inbound and outbound calls related to consumer loan servicing, responds to emails, and performs administrative tasks. Responsibilities include providing information, resolving customer issues, and ensuring compliance with operational guidelines.
The Customer Service Representative II responds to inbound calls, makes outbound calls, and handles emails related to consumer loan accounts. Responsibilities include administrative tasks, ensuring compliance with operational guidelines, and providing customer support to borrowers regarding repayment options.
The Front End Collector is responsible for helping borrowers manage their past due accounts by providing customer service, securing payments, and building relationships through communication. They document activities, process transactions, and ensure compliance with regulations while supporting team collaboration.
The Bilingual Front End Collector is responsible for reaching out to borrowers to secure payment for past due accounts and drive them to repayment options. This role involves building relationships through inbound and outbound communications, updating account information, securing payments, and professionally resolving customer complaints while ensuring compliance with regulations.