Search the 4 jobs at Goal Solutions

The Training and Development Specialist delivers training programs, evaluates their effectiveness, maintains training materials, and develops learning objectives. They work closely with management to enhance training quality, facilitate new employee orientation, and support employees through coaching and mentoring. Regular reporting on training progress and adapting methods for different learning styles are also key responsibilities.

As a Customer Service Representative, you will handle inbound and outbound customer calls, manage inquiries related to consumer loans, and perform administrative tasks such as tracking documents and follow-ups. You are expected to adhere to compliance guidelines and maintain a professional demeanor while resolving customer issues and ensuring satisfaction.

The Bilingual Customer Service Representative is responsible for answering inbound and making outbound calls, responding to emails, and performing administrative tasks related to consumer loan accounts. Key duties include providing timely assistance, documenting customer interactions, and adhering to compliance guidelines.

The Front End Collector is responsible for contacting borrowers to collect payments on overdue accounts. This includes building relationships with borrowers, providing exceptional service, and documenting all account activities. The role requires excellent communication, flexibility, and the ability to handle customer inquiries and complaints effectively.