Search the 6 jobs at Gateway Fiber

The MDU Account Executive at Gateway Fiber is responsible for growing the MDU business by increasing customer acquisition, developing proposals, negotiating contracts, and building relationships with property managers and residents. This role also involves assessing customer needs and leading the MDU contract process, while achieving defined acquisition targets.

The Direct Sales Representative will drive customer acquisition through a consultative sales approach, meeting sales goals and building a lead funnel. Responsibilities include engaging with potential customers, maintaining CRM records, coordinating sales events, and monitoring market trends.

The Account Executive will grow Gateway's MDU business by increasing customer acquisition, executing strategic sales presentations, and leading contract negotiations. They will assess customer needs and communicate expectations while achieving defined acquisition targets and participating in industry events.

The Customer Service Representative will support the customer experience at Gateway Fiber by responding to inquiries via phone, email, chat, and text. Responsibilities include resolving customer issues, documenting interactions, and ensuring customer satisfaction by communicating effectively about company products and services.

The Drop Coordinator will manage orders in the Business Support System, assign work to contractors, audit invoices, generate reports on drop processes, monitor KPIs, and coordinate activities among various departments. This role is integral to the expansion of Gateway's network to support their growth.

The Customer Service Site Lead at Gateway Fiber is responsible for overseeing daily operations and managing the customer service team. Duties include providing coaching and support, conducting team meetings, handling performance management, and ensuring high customer service standards through effective leadership and workforce management.