Search the 3 jobs at Gateway Fiber

The Customer Service Representative will support the customer experience at Gateway Fiber by responding to inquiries via phone, email, chat, and text. Responsibilities include resolving customer issues, documenting interactions, and ensuring customer satisfaction by communicating effectively about company products and services.

The Direct Sales Representative will drive commercial customer acquisition, meet sales goals using a consultative approach, and maintain a robust lead funnel. Responsibilities include updating CRM systems, consulting with prospects, coordinating marketing events, and monitoring competition.

The Customer Service Site Lead at Gateway Fiber is responsible for managing daily operations at the Fridley location. This includes leading a team, overseeing performance management, providing coaching, managing customer service operations, and ensuring efficient workflows. The role focuses on achieving customer service excellence while fostering a productive work environment.