Gateway Fiber
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The Customer Activation Specialist will configure and maintain fiber-optic services, provide technical support during provisioning, manage provisioning databases, and collaborate with installation teams to ensure effective service delivery. They will also monitor network performance and document procedures for troubleshooting fiber networks.
The Customer Service Representative will support Gateway's customer experience by handling inbound and outbound calls, scheduling appointments, resolving customer inquiries related to orders, billing, and technical issues, and contributing to customer satisfaction metrics. They will document interactions and serve as a backup to the Workforce Management Coordinator.
The Technical Service Representative (TSR) will provide technical support to customers, troubleshoot and resolve network issues, manage customer communications, and ensure excellent service. Responsibilities include diagnosing problems, following standard procedures, and communicating effectively about products and services.
The Customer Service Representative will be responsible for providing exceptional support to customers through various communication channels such as phone, email, and chat. Responsibilities include managing customer inquiries, scheduling appointments, resolving billing and technical issues, and contributing to customer satisfaction metrics.
The Direct Sales Representative will drive customer acquisition for Gateway Fiber through person-to-person sales and consultation. They will manage sales goals, maintain CRM databases, collaborate with marketing, and identify prospects, while being the external face of the company.
The Scheduler at Gateway Fiber will support customer experience by processing installation appointments, resolving scheduling issues, maintaining data integrity in various systems, and identifying opportunities for procedural improvements. The role requires excellent communication skills and the ability to manage customer interactions effectively.
The Controller will oversee the accounting function, ensuring accuracy and compliance with GAAP. Responsibilities include month-end close processes, financial statement preparation, internal control design, managing cash flow, and supporting audits. This role also involves mentoring team members and identifying improvements in accounting processes.
The Field Service Manager will lead the Fiber Optic Installation team, ensuring safe work practices and high customer satisfaction. Responsibilities include quality control checks, resolving customer escalations, mentoring technicians, and facilitating communication between teams and departments while maintaining documentation standards.
The Field Engineer will assist in building and maintaining Gateway Fiber's network expansion, managing connectivity equipment, performing installations and equipment testing, and providing support in network engineering and design.
The Field Service Manager will oversee the installation of fiber optic services, ensuring quality control and customer satisfaction, leading the installation team, providing mentorship, and maintaining safety and operational standards.