Benefits at FreshBooks

The Support Specialist will handle inbound customer support inquiries via phone and email, focusing on providing exceptional customer experiences with the FreshBooks platform. Responsibilities include troubleshooting issues and communicating effectively in both English and Spanish. A friendly and energetic attitude is essential for this role, with a strong emphasis on problem-solving and customer empathy.

As a Support Specialist at FreshBooks, you will handle inbound customer support inquiries primarily via phone and email, helping users troubleshoot issues with the web and mobile applications. You will provide excellent service by understanding customer needs, remaining resilient through continuous engagement, and utilizing a ticket-based system to document interactions.

As a Product Sales Consultant at FreshBooks, you will educate clients on their bookkeeping, tax, and payroll offerings while managing leads and quotas. The role involves consulting with customers, understanding their challenges, and leveraging FreshBooks applications to provide solutions. You'll also collaborate with various internal teams and maintain CRM hygiene.