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The Payment Experience Associate I will serve as the first point of contact for customers seeking assistance with their payments. They will troubleshoot payment inquiries, handle customer questions via various communication channels, collaborate with internal teams, and provide personalized solutions. The role emphasizes a deep understanding of Flywire's products and ongoing customer support.
The EDU Manager of Long Tail Client Development will oversee a team of Account Managers, ensuring they have the necessary resources to engage clients effectively. This role involves utilizing data to identify growth opportunities, mentoring team members, and collaborating with Sales to enhance client relationships. The focus is on protecting and expanding existing accounts while coordinating strategies that maximize value from partnerships.
The Client Success Adoption Specialist will support Account Managers in enhancing client engagement and product adoption for Flywire's services. They will work throughout the client lifecycle, using performance data to drive account strategies, facilitate onboarding, and maintain client relationships to ensure successful product usage and identify growth opportunities.
