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Fintech • Payments • Software
The Payment Experience Associate I will serve as the first point of contact for customers at Flywire, providing guidance throughout their payment process. Responsibilities include troubleshooting payment inquiries, engaging with customers via multiple channels, conducting follow-ups, and working closely with various departments to provide solutions. The role emphasizes problem-solving, customer empathy, and adaptability in a dynamic environment.
Fintech • Payments • Software
As a Senior Technical Support Engineer I at Flywire, you will manage customer support tickets, act as escalation for complex problems, collaborate with product and engineering teams on product enhancements, and improve customer request processes while ensuring adherence to SLAs.
Fintech • Payments • Software
As a Payment Experience Associate I, you will be the first point of contact for customers at Flywire, guiding them through their payment processes. Responsibilities include handling inquiries via phone, chat, and email, solving payment issues, collecting feedback, and staying updated on product knowledge. The role demands problem-solving skills and requires effective communication with customers and internal teams.
