Flowcode
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As a Scaled Customer Success Lead, you will drive customer adoption and satisfaction at scale, leveraging automation and digital touchpoints. Your responsibilities include developing engagement strategies, managing accounts, creating onboarding programs, analyzing customer feedback, and collaborating with various teams to ensure long-term success for enterprise clients in sports and media.
As an Enterprise Customer Success Manager, you'll act as the main point of contact for strategic clients, focusing on building relationships and ensuring customer satisfaction. You will drive adoption, manage renewals, identify growth opportunities, and collaborate with cross-functional teams to support clients' goals and enhance their experience with the product.
As an Enterprise Account Executive, you will manage the complete sales cycle, collaborating with various teams to understand client needs, identify market trends, and drive revenue growth through tailored solutions for enterprise SaaS clients.
As an Implementation Manager, you will create scalable onboarding processes, develop service offerings tailored to client needs, manage project timelines, and collaborate with sales and product teams. Your role involves establishing clear goals for customer success and reporting on key metrics to improve efficiency.
The Senior Solutions Engineer will develop and present technical solutions, guide clients in technical implementations of Flowcode products, collaborate with internal teams to address customer requirements, and provide hands-on support during and post-implementation. The role focuses on ensuring client satisfaction and product adoption through effective communication and problem-solving skills.
Flowcode is seeking talented individuals for future opportunities across various departments including Account Executives, BDRs, SDRs, and Customer Success Managers. The company focuses on creating a culturally diverse team passionate about connecting brands and consumers through innovative QR technology and analytics.
The Engineering Manager will lead the consumer experience engineering team, coordinating with Design, Product, and Marketing to create engaging mobile-focused experiences, ensure timely deliverables, and optimize features based on testing and metrics, all while developing engineers and fostering team alignment.