Offices at Findhelp

The Senior Customer Success Manager will build lasting relationships with customers, oversee onboarding, and drive product adoption. Responsibilities include managing customer communications, tracking usage metrics, resolving technical issues, conducting Executive Business Reviews, training customer staff, and advocating for customer needs, all while collaborating with the Customer Success team to enhance overall customer satisfaction.

As a Senior Staff Product Support Engineer, you will troubleshoot technical issues, manage customer configurations, communicate with cross-functional teams, and drive product improvements. Your role includes leading urgent investigations, automating processes, and developing best practices to enhance efficiency and effectiveness in customer support.

The Senior Professional Services Consultant will facilitate the adoption of Findhelp's social service software solutions by assessing client needs, providing strategic consulting, managing projects, and building relationships with stakeholders. The role focuses on empowering clients and optimizing their use of the software to achieve business goals.