Search the 8 jobs at Files.com

The Customer Engagement & Finance Specialist at Files.com is responsible for managing client collections, improving payment processes, maintaining accurate records, and facilitating client relationships. This role involves ensuring timely payments, identifying payment barriers, and collaborating with cross-functional teams to resolve discrepancies. Attention to detail, empathy, and strong communication skills are essential for success in this position.

The HR Generalist & Office Manager role involves supporting HR functions like onboarding and benefits administration while managing office operations. You will lead employee engagement initiatives and coordinate travel and events, ensuring a smooth workflow and positive workplace culture.

As a UI/UX Designer at Files.com, you'll create interaction designs, gather user requirements, design user journeys, and develop prototypes using tools like Figma. You'll also resolve design issues in the app and marketing site and document UI components in Storybook.js, all while collaborating with a tight-knit remote team.

As a Back End Ruby Engineer, you will build features for our SaaS file transfer platform, handle API requests, and lead projects like implementing SSO, building a scalable file conversion engine, and enhancing API documentation, while improving security and performance.

As a Front End Engineer at Files.com, you will develop and enhance features for our managed file transfer platform using React and JavaScript. Responsibilities include implementing OAuth, upgrading API documentation, and contributing to projects focused on file versioning and security improvements.

The UI/UX Designer at Files.com will create and evaluate user journeys, design prototypes and wireframes, and improve existing workflows using design tools such as Figma. Responsibilities include gathering user requirements, conducting usability testing, and resolving design issues directly in JSX and CSS. This role requires collaboration within a new marketing team to enhance the user experience across a cloud-based managed file transfer platform.

The Product Adoption and Training Specialist will create and maintain public-facing technical documentation to enhance product understanding and drive usage. Responsibilities include collaborating with teams to develop training materials, conducting research on best practices, and identifying gaps in existing documentation. The role focuses on empowering customers through effective training delivery and requires strong writing and organizational skills.

As a Success Architect, you will enhance customer experiences with the Files.com platform through technical support and consultations. You'll establish strong client relationships, ensure optimal usage, and demonstrate platform features while helping customers maximize value from their investment without involved sales duties.