Search the 8 jobs at Files.com

The Customer Engagement & Finance Specialist at Files.com is responsible for managing client collections, improving payment processes, maintaining accurate records, and facilitating client relationships. This role involves ensuring timely payments, identifying payment barriers, and collaborating with cross-functional teams to resolve discrepancies. Attention to detail, empathy, and strong communication skills are essential for success in this position.

The Sales Development Representative (SDR) at Files.com will be the initial point of contact for potential clients, connecting with them through various channels to qualify leads and set appointments for Account Executives. The role includes utilizing tools like ZoomInfo and LinkedIn Sales Navigator to engage with warm leads and learning the complete sales process at Files.com.

The HR Generalist & Office Manager role involves supporting HR functions like onboarding and benefits administration while managing office operations. You will lead employee engagement initiatives and coordinate travel and events, ensuring a smooth workflow and positive workplace culture.

As a UI/UX Designer, you will be responsible for creating interaction design solutions, gathering user requirements, designing user journeys, creating prototypes and wireframes, and resolving design-related issues. You should have strong experience in design tools like Figma or Adobe XD, proficiency in web development including HTML, JS, and CSS, and a strong portfolio of design projects.

As a Back End Ruby Engineer at Files.com, you will develop and enhance features for a SaaS platform that enables secure file transfer and management. Responsibilities include building scalable systems, implementing new technologies like OAuth and SAML, improving API documentation, and developing tools for file synchronization and versioning.

As a Front End Engineer at Files.com, you will build cutting-edge features for our file transfer platform, focusing on client-facing web applications using React. Responsibilities include implementing SSO, improving API documentation, and enhancing security and performance. You will also work with advanced tools and technologies such as Elasticsearch and Git for file versioning.

As a Technical Trainer, you will design and deliver training sessions focused on integrations, automations, and the technical capabilities of Files.com. Your responsibilities include developing training programs, leading webinars, creating educational materials, and continuously updating content to address customer needs.

As a Success Architect, you will be responsible for mastering the technical features of Files.com and working with clients to ensure they are getting the maximum value from their investment. You will build relationships with key clients, understand their usage, and provide training on underutilized features. This role is not involved in sales or negotiation with clients.