Evolv Technology
Offices at Evolv Technology
Evolv Technology is headquartered in Waltham, Massachusetts, USA.
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
At Evolv, we believe employees thrive when working in the environment that suits them best—whether that’s in the office, at home, or a customer site. We value flexibility and will outline any specific requirements in the job description.
Typical time on-site:
Flexible
U.S. Office Locations
Waltham, Massachusetts, USA
Our office is located in the Wolverine building near the Cambridge Reservoir.
Recently posted jobs
The Technical Support Associate will provide customer support for Evolv's weapon detection system, assisting customers, partners, and field service engineers. Responsibilities include diagnosing and resolving technical issues, maintaining documentation, and fostering communication with stakeholders. Training and skill development are key focuses for the first year to ensure proficiency in support functions and customer relations.
The Technical Support Associate will provide customer support for Evolv's weapon detection system, assist in troubleshooting, manage support tickets, perform system upgrades, and maintain documentation. The role requires effective communication, resilience, and a growth mindset to enhance technical skills and service delivery.
As a Technical Support Associate, you will assist customers with Evolv security systems, providing technical support, troubleshooting issues, and maintaining effective communication. You will also document support interactions and consistently improve your technical skills.
