The Quality Assurance Analyst is responsible for evaluating and improving customer interactions across various communication channels through reviews and feedback. The role focuses on compliance, professionalism, and effectiveness in customer service, while identifying trends and recommending process enhancements.

The Accounting Manager will oversee daily operations in the accounting department, ensuring accurate reporting and compliance with accounting principles. Responsibilities include managing month-end processes, monitoring accounting data, coordinating audits, and implementing improved financial systems.