Search the 3 jobs at Duffel

The Product Support Specialist is responsible for understanding Duffel’s products, providing technical support to customers, escalating requests as needed, and maintaining product support documentation. The role involves engaging with customers at all levels, clarifying technical concepts, and offering solutions to enhance customer experience.

The Customer Success Engineer will support enterprise customers by answering product and technology questions related to API features and travel booking errors, while maintaining deep knowledge of the Duffel platform. Responsibilities include solving technical issues, engaging effectively with customer staff, and building strategies to onboard customers successfully.

As a Travel Support Consultant, you will provide exceptional customer service by handling queries related to bookings via email, calls, and live chat while utilizing your expertise in GDS and ticketing. You'll also gather client feedback to enhance the travel experience and support team operations with various administrative tasks.