Search the 6 jobs at Duffel

The Reconciliation Specialist will oversee and manage reconciliation processes across various accounts and entities, ensuring the accuracy and integrity of financial records. Responsibilities include investigating discrepancies, supporting monthly management accounts preparation, and maintaining general ledger transactions in collaboration with the finance team.

As a Travel Support Consultant, you'll assist customers with their travel queries via email, phone, and live chat. You'll handle booking inquiries, provide superior customer service, and relay client feedback to enhance product development.

The Product Support Specialist is responsible for understanding Duffel’s products, providing technical support to customers, escalating requests as needed, and maintaining product support documentation. The role involves engaging with customers at all levels, clarifying technical concepts, and offering solutions to enhance customer experience.

The Finance Assistant will manage Accounts Payable processes, ensure smooth operation, perform month-end activities, handle multi-currency bank reconciliations, and support the preparation of financial reports. The role involves optimizing processes and collaborating with internal and external stakeholders to drive efficiency and support financial growth.

The Training and QA Manager will work with internal and BPO stakeholders to design training materials, conduct QA audits, and implement improvements based on results. This role includes coaching for performance and developing best practices to enhance the effectiveness of the Travel Operations team.

As a Travel Support Consultant, you will provide exceptional customer service by handling queries related to bookings via email, calls, and live chat while utilizing your expertise in GDS and ticketing. You'll also gather client feedback to enhance the travel experience and support team operations with various administrative tasks.