The Director of Client Success will lead the Reputation Management division at ConsumerAffairs, shaping strategies to enhance client satisfaction and retention. Responsibilities include fostering a high-performing team, managing client relationships, optimizing processes for product adoption, and driving growth through effective communication and collaboration across departments.

As a Customer Outreach Representative, you'll engage customers in phone interviews to collect reviews and feedback. You'll ensure quality storytelling, maintain professionalism, reach performance goals, and keep detailed records for reporting purposes.

The role is focused on seeking exceptional customer experiences and teamwork. It emphasizes accountability, transparency in results, and a growth mindset for continuous improvement. The ideal candidate should be ready to act swiftly, embrace challenges, and work collaboratively to solve issues, ensuring top results consistently.

The Sales Development Representative engages outbound sales prospects, initiates calls, and manages a customer pipeline. They research prospects, conduct introductory conversations to establish partnership fit, and execute follow-up actions. The role requires effective use of sales technologies and a commitment to customer experience in a fast-paced environment.